A Support Service for Every Need

Because your success is our success, we want to provide you with the best experience in every step of your journey with us, even when something goes wrong. For that, you’ll have access to technical support 24/7 through different channels.


Standard or 24/7 maintenance

We provide everyone that uses our products with the following complimentary services:

Customer support

  • You can call our technicians to receive assistance 7 days a week from 08:00 to 19:00 CET with 24h option.
Payment terminal and direct debit set up
  • Our team sets up the payment terminals and direct debit for you.
Direct debit transfer to a new bank accout
  • If you change banks, we can transfer your direct debit for you.


Priority maintenance

We provide everyone that uses Sylq with the following complimentary services:

Device replacement
  • If you still have issues with your device after contacting support, we will replace the device.
Fleet management
  • If you are a retailer, we can manage your fleet of payment terminals. For more information, please contact us by email.


24/7 Support hotline

We offer a paid 24/hotline to those that require peace of mind at all times.

Advantages of Sylq’s premium support packages

24/7 Support Hotline

For your peace of mind, our teams are always there to answer all your requests. We can solve any problems you may have directly through phone, email or our online chatbot.

Remote control

Your satisfaction is our top priority. We can control remotely all the new generation of terminals, which frees up yourself and allows you to be devoted to your customers while the incident is being resolved.

Convenient technical assistance

Our on-site technicians are available from 8 am to midnight from Monday to Friday and on Saturdays from 8 am to 6 pm for interventions in the Paris region. From 8am to 6pm from Monday to Saturday in the rest of the country.

Quick replacement

In case of a breakdown, enjoy a replacement terminal delivered the next day.

Complimentary software updates and upgrades

Our team takes care of the application and security updates so your payment terminal stays secure and has all the latest features.

Not convinced yet? Check the other products in our all-in-one package

Get in touch with us!

We're excited to connect with you and explore the possibilities of a partnership. To help us better understand your needs and goals, please complete the form below.

Our team will be in touch soon to discuss how we can work together to achieve mutual success. Let's make great things happen!